Help Desk

Your help desk needs
an upgrade

Connect your inbox, tickets, and help center into one central, AI-enhanced workspace—so you can get more done, faster.

Inbox

Maximize productivity with the fastest shared inbox

Our shared inbox is AI-enhanced and designed for speed and efficiency—so your team can work smarter and collaborate faster.

Fin AI in inbox
Fin AI instantly summarizes conversations, personalizes replies, and autofills ticket information.
Omnichannel
Conversations via email, WhatsApp, live chat, phone, and social all route directly to your inbox.
Designed for efficiency
A fully configurable, keyboard-first workspace lets your team work exactly the way they want.

Tickets

Resolve complex issues quickly with tickets optimized for team collaboration and real-time customer updates.

Move seamlessly between tickets and conversations
Convert a conversation to a ticket, send forms, and automatically share real-time updates with your customers via the messenger and email.
Simplify back-office collaboration
Assign tickets to back-office teams and ensure everyone has the context they need to collaborate more efficiently.
Track multiple customers with one ticket
Easily share updates and resolve issues impacting multiple customers with a single ticket.

Help Center

Easily connect your help center across the whole platform—so customers can find the most accurate answers when and where they need them.

Make articles even more helpful
Effortlessly add images, videos, call-to-action buttons, and interactive guides to your articles.
No-code customization
Keep your help center on brand and manage multiple help centers from a single workspace with easy-to-use customization tools.
Answers where they’re needed
Deliver in-context help by connecting your help center to Fin, your website, mobile app, in-product messages, chat, and more.

Features

Omnichannel
From live chat and WhatsApp to email and phone, all channels are easily accessible from the inbox.
Learn more
Workflows
Use our visual builder to automate your team’s workload with assignment rules, SLAs, time-saving bots, and more.
Learn more
Reporting
Real-time dashboards and monitoring views make it easy to take action and optimize your team’s performance.
Learn more

“The thing I noticed the most about the inbox is the speed. Plus, it makes it clear where to focus. This design is next level—and critical for a fast-paced company like ours.”
Pelle Blarke
Customer Support Lead
at Wolt
“Intercom’s inbox gives our team the necessary workflows to quickly solve customer issues. Our first-response time has decreased to under two minutes!”
Shak Hossain
Head of Support
at Pantheon